The Quality Assurance Office works to elevate the standard of work performed by the Facilities and Grounds staff to create a world‑class campus environment.
Core Focus Areas
- Quality Inspections – Routine evaluations of facilities, grounds, and service delivery
- Process Improvement – Assessing workflows to enhance efficiency and effectiveness
- Standards Development – Establishing clear quality benchmarks aligned with best practices
- Training & Support – Providing tools and resources that empower teams to maintain excellence
- Customer Feedback – Gathering and analyzing input to drive meaningful improvements
- Compliance Monitoring – Ensuring operations align with safety and quality requirements
Report a Quality Concern
Your observations play an essential role in continuous improvement. If you notice recurring issues, have suggestions for process enhancements, or want to share feedback related to facilities quality, we encourage you to reach out.
What types of concern can I report
- Recurring Maintenance Issues – Problems that persist after multiple work orders
- Service Standards – Concerns about cleanliness, timeliness, or quality of work
- Process Improvements – Ideas to increase efficiency or improve service delivery
- Safety Observations – Potential hazards or compliance concerns
- Grounds Quality – Landscape maintenance or beautification needs
- General Feedback – Compliments, suggestions, or other quality-related insights
IMPORTANT NOTE: For ALL Work Order requests, including urgent needs or emergencies, please continue using the standard work order system or contact your building representative immediately.
What to Expect
- Feedback is reviewed within 3–5 business days
- Systemic issues are investigated with the appropriate departments
- Process improvement ideas are evaluated for potential implementation
- Positive feedback is shared for team recognition
- Follow-up is provided when contact information is included
Frequently asked Questions
How is contacting the Quality Assurance Office different from submitting a work order?
Work orders are for requesting specific repairs or services. The Quality Assurance Office focuses on broader quality issues like recurring problems, service standards, systemic concerns, and process improvements. For immediate maintenance needs, continue using the work order system.
Will my quality concern report be anonymous?
You can choose to submit feedback anonymously or include your contact information for follow-up. Providing contact details helps us gather additional information, if needed, and keeps you updated on actions taken.
How long does it take to address a quality concern?
Response times vary based on the nature and complexity of the concern. All submissions are reviewed promptly. Simple issues may be addressed quickly, while systemic improvements may require assessment and planning. We prioritize based on safety, impact, and urgency.
Can I submit compliments or positive feedback?
Absolutely! We encourage positive feedback. Recognizing outstanding work helps us celebrate excellence and identify best practices to share across departments. Recognition is published in the Facilities & Grounds quarterly newsletter.
What if my concern involves a specific person or department?
Quality concerns are handled professionally and constructively. Our goal is process improvement, not placing blame. Feedback helps identify training opportunities and systemic issues that may affect service delivery.
Do I need to wait before reporting a recurring issue?
No. If you notice a pattern or recurring problem, please let us know even if it’s still being addressed through work orders. Early identification helps us address root causes more quickly.
Key Resources
Quality Office Contact
Phone: 205-348-4723
Email: uafacilitiesquality@ua.edu
Office hours: Monday-Friday, 7:30AM – 4:30PM